Power Magic Pro Troubleshooting

In this article we will help you troubleshoot common problems found with the Power Magi Pro t of frequently asked questions all about parking mode.

• What settings do you recommend for the Power Magic Pro?
• How do I know if my battery has dipped below the threshold and my dash cam has stopped recording in parking mode?
• I have a Power Magic Pro installed in my car and I have set the Power Magic Pro to 12.5 volts, 12 hours. When I start my engine after my dash cam has been recording in parking mode, the Power Magic Pro shuts itself off. My BlackVue gives a voice alert that says that my dash cam is powering down, even though I just turned my car on. What is happening?
• I don't think my Power Magic Pro is working. Can you help me isolate the issue?
• Why isn't my dash cam going into Parking Mode?

What settings do you recommend for the Power Magic Pro?

We recommend that our customers set their Power Magic Pro to cut off at 12.0v. and infinity time. We have found that 12.5v is a bit too high for most vehicles.

We also recommend infinity for the time value, that way the dash cam will stay on as long as possible, only turning off once the voltage threshold has been reached. The Power Magic Pro will still turn off based on voltage even when set to infinity time as shown below:

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How do I know if my battery has dipped below the threshold and my dash cam has stopped recording in parking mode?

If you return to your vehicle after some time and notice the dash cam is off when you expected it to be recording in parking mode, you can look at the green LED light on the Power Magic Pro box. If the light is off, this means that the voltage has been sensed to be below the threshold, so the camera has been turned off to preserve the car battery.

When you start your engine, the Power Magic Pro green LED should turn back on, and the dash cam should power up as well. If this occurs, you’ll know the Power Magic Pro was doing it’s job of safely powering the camera system for as long as possible.

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I have a Power Magic Pro installed in my car and I have set the Power Magic Pro to 12.5 volts, 12 hours. When I start my engine after my dash cam has been recording in parking mode, the Power Magic Pro shuts itself off. My BlackVue gives a voice alert that says that my dash cam is powering down, even though I just turned my car on. What is happening?

Most likely, what is happening is that when your vehicle starts, the battery is temporarily dipping below the 12.5v threshold (as the engine is cranking). This may be causing the Power Magic Pro to turn off. We suggest that dash cam owners set the dip switches of their Power Magic Pro to 12.0v and infinity time. This is still a safe range to prevent draining your car’s battery.

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I don't think my Power Magic Pro is working. Can you help me isolate the issue?

Have you double checked that your voltage switches are set to 12.0 or 12.5v? Is your timer switch set to infinity?

We've created a troubleshooting guide to go over the most frequent troubleshooting questions to ensure that your Power Magic Pro has been installed correctly.

Click on the image below to open the troubleshooting guide in a new window.

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Why isn't my dash cam going into Parking Mode?

First, we recommend ensuring your firmware is up to date. BlackVue continually releases new firmware versions that are designed to address common problems, so it’s always a good idea to upgrade to the latest versions when those become available. See BlackVue's download page for more information on this topic.

Second, ensure your setting for “Automatic parking mode” is set to “On”. If this value is set to off, the dash cam will record in “Normal Mode” at all times, rather than automatically switching to parking mode when the vehicle has been stationary for some time.



Third, it may help to adjust the “Normal Mode” G-Sensor settings of your dash cam. Since most BlackVue dash cams take into account the built-in G-Sensor readings to determine when to switch to parking mode, if your sensitivity is set too high, the dash cam may be detecting vibrations from vehicles driving by or other tiny vibrations which could be preventing the dash cam from entering parking mode.

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