There are several reasons this may happen:
- Ensure the BlackVue Wi-Fi hotspot has been turned on (press the Wi-Fi button on the side of the dash cam), and that the Wi-Fi light has changed from blinking to solid.
- One common problem is that your phone/tablet/laptop is already connected to another WiFi network, such as your home or work hotspot. You may need to have your device temporarily disconnect or "forget" your known network in order to then connect to the BlackVue dashcam WiFi. It may also help to connect to the BlackVue hotspot directly from your device's Wi-Fi settings menu, then returning to the BlackVue app and proceeding as usual.
- In rare cases when this is not the problem but the app still won't connect, we've had customers who uninstalled the app, and then download the latest version from the Play or App store in order to restore their ability to connect with their BlackVue.
- It may also help to power cycle (reboot) the BlackVue prior to attempting to connect via Wi-Fi.