You may return any new, unopened item within 60 days of delivery for a full refund, minus only our shipping costs. As long as the item and packaging are intact and functional, any opened item except memory cards, may be returned within 60 days, minus our shipping costs and only a 10% restocking fee. If the return is a result of our error (e.g. you received an incorrect item), we'll pay the return shipping costs.
If you experience a problem with an item you ordered, please contact us before initiating your return. Often, a minor settings change or simple reset procedure will allieviate the problem. Defective items will be replaced at our cost within the manufacturer's warranty period, or 365 days of the order date, whichever is longer, if the issue cannot be otherwise resolved.
Sorry, but at this time we cannot offer refunds, returns, or exchanges on international sales.
You should expect to receive your refund within 15 days of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 7 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (2 to 5 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your RMA number, and then of your refund once we've received and processed the returned item. We don't play games and delay your refund, or force you to decorate all sides of the return box with your RMA number like some vendors do. Not all sales work out, we realize this and we won't guilt trip or hassle you for it, we promise. We want you to be happy whether you keep our dashcam or not.
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